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Noticeboard

Notice: You will be aware that the practice website looks a little different.  This is because we have merged the websites of Newmarket Road Surgery and St Stephen’s Gate Medical Practice together to represent the one partnership we now are, operating over the two sites.  The new  website should allow you to find all the information you need easily and clearly.  All the online services such as booking appointments and ordering repeat prescriptions operate in exactly the same way as before.  If you notice anything is missing or not working correctly, especially those patients who were used to the old Newmarket Road Surgery website, do contact Rosemary Moore the practice manager who will investigate. Rosemary.moore@nhs.net.

Click here to book appointments for St Stephens Gate Medical Practice

Click here to book appointments for Newmarket Road Surgery

Appointments

Appointments can be made at the surgery or by telephone. Every endeavour will be made for you to see the doctor of your choice. Please make a separate appointment for each person seeing the doctor. We do try to keep to time but unavoidable delays do happen and we ask you to be patient if you do have to wait.

Urgent Appointments

If your problem is urgent and cannot wait for a routine appointment please tell the receptionist when you telephone.

The receptionist will find you a suitable appointment; or a doctor or nurse may offer you telephone advice if that is not appropriate.

They will then ensure you are given advice, information or an appropriate appointment.

We meet the government requirement of providing an appointment with a doctor within 48 hours if requested but this may not be with the doctor of your choice.

Sick children can usually be brought to the surgery and are given priority; please telephone for an urgent appointment. If you are unsure whether your child should travel to the doctor then please ring for advice.

A & E

If you're thinking of attending the hospital's Accident & Emergency Department please first consider how the practice and other organisations may be able to help.

The practice treats a wide variety of illnesses and can now arrange X-rays for possible fractures (Monday - Friday) and our nursing team can dress simple cuts and treat other minor injuries. If you think we may be able to help you avoid a visit to A&E please telephone the practice and ask to speak to the duty doctor or nurse practitioner for advice.

Cancelling Appointments

If you need to cancel an appointment please phone the appointments telephone number (01603 228 686) to advise reception, this will then enable us to re-use the appointment slot.

Telephone Appointments

Some problems can be dealt with over the telephone; please advise the receptionist when you call. They will take your phone number and you will be contacted by an appropriate member of the clinical staff.

 
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