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Welcome to St Stephens Gate Medical Practice


From Monday, March 6 we will not accept telephone requests for repeat prescriptions

Our busy team handle hundreds of requests every week. We are one of the last practices in Norwich to accept telephone requests or answer-messages for repeats.

The advice from the CQC is to stop this because errors can be made over:

  • Identity of patient
  • Name of the medication
  • Amount/dosage requested

In addition, there is no audit trail and this means a request cannot be checked and it also means there is a risk of a request being overlooked.

While our prescribing safety record is currently exceptional, we have reviewed the risks in the light of CQC advice and therefore will no longer accept requests by telephone.

The best way to order is to sign up to our free, easy to use ordering online service. Simply ask at reception. We will explain how it works and it can be used by a nominated carer on your behalf if you prefer.

This will list the medications you normally take and you can simply click and send. There is a handy feature to add any notes (such as extra quantities for holidays etc)

You can also drop a request in at the desk or use a community pharmacist.

The script team will be available to answer medication queries between 10am and 12 noon and may ring you back outside these times. They will not be able to accept requests however.

We realise this is a change and may seem inconvenient. However, patient safety is paramount and we are guided by our colleagues in other Norwich practices who ended telephone requests several years ago in many cases.


We are situated very close to public transport stops on St Stephens Street and the bus station on Surrey Street. There is limited free underground parking available on site and you can also have your Chapelfield parking ticket validated at reception if your stay is under 1 hour.

(Site updated 05/04/2017)
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