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Appointments can be made at the surgery, online or by telephone. Every endeavour will be made for you to see the doctor of your choice. Please make a separate appointment for each person seeing the doctor. We do try to keep to time but unavoidable delays do happen and we ask you to be patient if you do have to wait.

Urgent Appointments

If your problem is urgent and cannot wait for a routine appointment please tell the receptionist when you telephone.

The receptionist will find you a suitable appointment; or a doctor or nurse may offer you telephone advice if that is not appropriate.

They will then ensure you are given advice, information or an appropriate appointment.

We meet the government requirement of providing an appointment with a doctor within 48 hours if requested but this may not be with the doctor of your choice.

Sick children can usually be brought to the surgery and are given priority; please telephone for an urgent appointment. If you are unsure whether your child should travel to the doctor then please ring for advice.

A & E

If you're thinking of attending the hospital's Accident & Emergency Department please first consider how the practice and other organisations may be able to help.

The practice treats a wide variety of illnesses and can now arrange X-rays for possible fractures (Monday - Friday) and our nursing team can dress simple cuts and treat other minor injuries. If you think we may be able to help you avoid a visit to A&E please telephone the practice and ask to speak to the duty doctor or nurse practitioner for advice.

Cancelling Appointments

If you need to cancel an appointment please phone the appointments telephone number (01603 228 686) to advise reception, this will then enable us to re-use the appointment slot.

Telephone Appointments

Some problems can be dealt with over the telephone; please advise the receptionist when you call. They will take your phone number and you will be contacted by an appropriate member of the clinical staff.

DNA Policy

We have a small number of patients who fail to turn up. If you miss six appointments in a year, we will place you on a special register.

The principle is that unless you confirm, your appointment will be given to another patient.

Please see below steps that we will take should this happen:


    1. Patients MUST confirm either in person or by phone by 6pm the day before their appointment (Friday for a Monday appointment) otherwise it WILL be cancelled and given to someone else.
    2. If patients come to an appointment that has been cancelled, they will NOT be seen. If they have emergency symptoms – eg shortness of breath – they will be triaged by the duty team but otherwise they will be asked to make another appointment.
    3. Patients will have the same reminder text as everyone else, so please ensure mobile numbers are up to date. BUT DO NOT RELY ON THIS. This reminder service can be affected by coverage and/or other issues.

If patients feel that their attendance has improved, then they are welcome to write to us and we will consider the matter. We do not wish to keep patients on this register for any longer than necessary.

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