St Stephens Gate Medical PracticeTel: 01603 228686
Newmarket Road Surgery Tel: 01603 228686
We are a modern two site medical practice
We have a large team of clinicians to look after all aspects of your health. We have GPs, Nurse Practitioners who can prescribe, Practice Nurses, Health Care Assistants and a Prescribing Pharmacist.
We offer appointments between 7.30am and 7pm (not all days) and Saturday mornings. Routine appointments are usually available within 10 working days.
For same day appointments, ring 01603 228686 where your call will be handled by a fully trained receptionist who will offer you an appointment with the most appropriate health care professional. You may be seen by a Nurse Practitioner, put on a call back list or given a same-day appointment.
OUR NURSES WILL SEE YOU FOR:- CHESTY COUGH/INFECTION ** SEVERE SORE THROATS ** INSECT BITES ** EARACHE ** TEMPERATURES ** HAY FEVER ** SKIN RASHES etc
If you would like to register with the Practice and you live within our Catchment Area please call in to the St Stephens Gate site on Wessex Street to collect a registration form. We cannot retain your registration if your new address is outside this area, even if your old one was also outside.
Non Urgent calls (Routine appointments, follow ups, test results etc): Please call after 11am to avoid peak times. For an ongoing issue, please ask for an appointment with the clinician who has been looking after you. This may be a face to face or telephone appointment. Please also see our section on Fit For Work Notes on our website.
If you are going to be late, please note that if it is more than 5 minutes you may not be seen. Please plan your journey as we are in the city centre. Please cancel if you do not need it. You may be squeezed in briefly but this is not guaranteed. If you miss appointments repeatedly, we will place you on a register requiring advance confirmation.
When requesting repeat medication, please use our online service (ask at Reception to register), by written request or by arrangement with your chosen pharmacy. We do NOT accept telephone requests. If you appear to have run out of issues, or wish a non-repeat medication you have had before, request as normal. Our Pharmacist is available on Mondays or Tuesdays.
If you have a blood, urine or other test taken by the practice, please phone the surgery after 11am for results. Blood and urine test results are usually available after 2 days, while X-rays and scans can take 1-2 weeks. If there is an abnormal result that needs further tests, an appointment, or treatment our reception staff will contact you. But please still call to check the test results have been returned, even if you don’t hear from us. The Duty Doctor is not available to discuss non urgent test results.
Home visits are only available to housebound patients, and those whose illness is so severe to prevent travel to the surgery. Please request visits before 10am. Visit requests are reviewed by the Duty Team and you may receive a call to discuss. Transport issues is not a reason for a Home Visit.
If you are referred to the hospital you will get a letter within 14-21 days to arrange an appointment
If you are under the care of the hospital and need further information about your care, results or appointments please telephone the hospital and ask to speak to the Secretary for your Consultant Specialty. DO NOT CALL the surgery as the hospital will tell you directly about appointments, test results and further plans for your care and we do not have access to this information.
Letters, reports and insurance/legal matters are NOT an NHS service and there is a charge to backfill the lost time on these. Please see our website or ask at reception for list of charges.
This Information Point is on the first floor of the practice by the large front windows. To get to the Information Point when you enter the building, just go up the stairs or take the lift to the first floor. The stairs and lift are found through the door to the right of the front reception desk.
The Young Persons' Health Information Point is a dedicated area where you can sit down and have a read of health posters and leaflets which you can take away and there are free condoms and Chlamydia testing kits too. You don't have to ask anyone before visiting this area, but if you would like help or advice please ask a receptionist.
We would love to hear young people's views on our services so we may improve these. If you are a patient aged between 13 and 25 years old, please take a few minutes to complete the this questionnaire below (pdf document) which itself has been designed by young people.
You may send it back by:
Print it off and drop it in to front reception at the practice
or pick up a hard copy from reception.
Many thanks for your help.
Young Persons Questionnaire
If you require any vaccinations relating to foreign travel you need to have a telephone consultation with the practice nurse prior to making an appointment with the nurse. You will need to know which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below. You can also access the fit for travel website which has a great deal of information regarding travel and vaccines
It is important to have this initial telephone consultation as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Non NHS Fees and Request Form
Flu Vaccination clinics are held every Autumn and are intended for patients over the age of 65, pregnant women and those living with chronic diseases such as chest or heart conditions, liver disease or diabetes.
We now offer contraceptive implants and coil fitting for patients registered at the surgery. Please call the surgery to book an appointment.
Please visit the NHS website for more information. http://www.nhs.uk/conditions/contraception-guide/pages/contraceptive-implant.aspx
100 Rider Haggard Road, Norwich. NR7 9UQ
Weekly, 11am - 1:30pm
3rd Tuesday of every month, 2pm – 4pm
Bately Court, Earlham road, NR2 3PL
Weekly on Tuesdays, 2pm – 3:30pm
Alnwick Court Social Afternoon
Alnwick Court, Sheltered Housing, Lisle Road, Chapel Break. Norwich. NR5 9LD
Weekly on a Monday 2pm – 3:30pm
Community centre, Cadge Road, North Earlham. NR5 8DF
Weekly on Tuesdays at 12noon
Classic Film Club
Eaton Park Community Centre. Norwich. NR4 7AZ
There is a break half way through for refreshments and a chance to chat – ice cream and popcorn will be on offer.
Monthly on Fridays, 1:30pm – 4:30pm
Dell Rose Court
Dell Rose Court, Northfields, Norwich. NR4 7EL
Monthly Mondays, 2:30pm – 6pm
Weekly on Tuesdays, 2pm – 4pm
Bluebell Primary School children and older people share their enthusiasm for gardening
Weekly on a Friday, 1:45pm – 3pm
Directory of Healthy Living Services in Norwich
Magdalen Gates Primary School
Chance for older people to share their skills in craft activities
Fortnightly on a Friday, 1:45pm – 2:45pm
Facing It Together
Gadge Road, Sprowston. Norwich. NR7 8BN
1st & 3rd Tuesday each month
Harry Perry Lunch and Social Club
Harry Perry Court, Norwich. NR4 6PU
Weekly on Mondays, 12noon – 4pm
Ryrie Court, Sheltered Housing, Unthank Road. Norwich. NR4 7QL
2 course meal and social afternoon Activities include bingo, cards, quiz and raffle
Weekly on Wednesdays, 12:30pm – 2pm
120 Ipswich Road, Norwich. NR4 6QS
John Lewis Community Café Table
All Saints Green. Norwich. NR1 3LX
Weekly on Fridays, 2:30pm – 3:30pm
Lakenham Day Centre
Martineau Lane, Norwich. NR1 2HX
Offering 2 course meals, afternoon entertainment from singing reminiscence to exercise.
Also offer activities for those with early onset dementia and up to 4 outings per year
Weekly on Thursdays, 10am – 3:30pm
Mile Cross Intergenerational Gardening Club
Mile Cross Library, Aylsham Road. Norwich NR3 2RJ
Fortnightly on a Friday, 1:30pm – 2:45pm
Norfolk County Council
0344 800 8020
Partnership project to ensure rough sleepers and vulnerable people can access the help they need.
Phillipa Flowerdew Plain
The Chapel, Phillipa Flowerdew Plain, Old Hospital Site
Wednesdays, 12noon – 2pm
Wednesday to Friday
11am – 2pm
132A, Mile Cross Road, Norwich. NR3 2LD
Fortnightly on Fridays, 12noon – 3:30pm
Princes Street Community Lunch
Princes Street Church, Norwich. NR3 1AZ
Monthly on Tuesdays at 12.30pm
Coronation Road, Norwich. NR5 5HD
Monday – Friday 10:30am - 4pm
You can either collect equipment or, in some cases, have it delivered for a small fee. They also stock new and reconditioned items for sale
St Augustines Street, Norwich. NR5 9BN
Weekly on Thursdays, 1:30pm – 3:30pm
03448 008 020
Journeys can be booked up to 2 weeks in advance with a minimum of 3 days’ notice (subject to availability of volunteer driver).
Office hours, 9am – 5pm Monday to Friday
United Reform Church Lunch and Social Club
40-42 Ipswich Road, Norwich. NR4 6QR
4th Wednesday of each month, 12noon – 3:30pm
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